Fellipe Cunha · Cunha Consulting
Your systems were never designed to work together.
Most small businesses run on five or six tools that don't connect, held together by people retyping information between them. I design the operating environment those tools should have been part of — one process, end to end, with automation and AI applied where they belong.
Book a free consultation 45 minutes. No pitch.What this looks like in practice
Whole processes, not disconnected tools.
The work is designing how information moves through your business — from first customer contact to money in the account — then removing every point where a person has to carry it across a gap by hand. Typical flows:
- Enquiry through to booking, with no manual re-entry between them
- Intake data captured once and used everywhere downstream
- Job records that produce quotes, schedules and invoices from one source
- Status visible across the pipeline instead of living in someone's head
- Follow-ups triggered by the process rather than by memory
- Reporting assembled continuously, not reconstructed monthly
- Customer questions answered from your own documented knowledge
- Existing systems integrated, so each holds a single version of the truth
How we'd work together
A defined engagement, in four stages.
-
Step one
Consultation
I come to you for 45 minutes and ask how the work actually moves through your business. You get a written summary of where the hours are going.
Free -
Step two
Process audit
A week mapping your core workflows end to end — every handoff, every duplication, every point where the process waits on a person. You receive a documented architecture and a sequenced plan.
Priced per job -
Step three
Build
I build it and run it alongside your team until it holds. Fixed price, agreed before I start, documented so it isn't a black box.
Quoted per project -
Step four
Keep it running
Software changes underneath you. Vendors update, forms get renamed, things quietly stop working. I monitor it, fix breakages, and make changes as the business shifts.
Monthly
The obvious question
Couldn't you assemble this yourself with AI tools?
You could build the individual pieces, and the pieces have never been cheaper to build. That was never the difficult part.
The difficulty is architectural. A collection of tools bolted onto separate tasks creates a new set of disconnected systems — each holding its own copy of the data, each failing independently, none aware of the others. That is the problem you already have, reproduced at higher speed.
What takes experience is sequencing: understanding which process to redesign first because everything downstream depends on it, deciding where a human decision must stay in the loop, working within the constraints of a system built in 2004 that exposes no interface, and getting a team that has worked one way for nine years to adopt another. Then owning it when a vendor changes something upstream and it fails quietly.
Cheap to build is not the same as sound to run.
Who you'd be working with
Fellipe Cunha
For fifteen years I redesigned processes inside major banks — environments where a badly built workflow costs millions and nobody is permitted to guess. Before that and alongside it, the same work for small businesses. BS in Information Systems, University of North Texas. MBA, Southern Methodist University.
I started Cunha Consulting because the problems are identical at every size. The difference is that a bank has a department assigned to fix them and a twelve-person business has nobody — so capable people spend their afternoons moving information from one place to another by hand.
You get that experience directly. Not an account manager, not a junior. If something breaks at 4pm, you call the person who built it.
Based in Dallas–Fort Worth, working with businesses across the Metroplex.